Return Policy

Last Updated: November 7, 2026

At genevalentino.com, we strive to deliver high-quality products and services to our customers. Please read this Return Policy carefully before making a purchase.

Final Sale Policy

All purchases made on genevalentino.com are final. We maintain a strict no-return policy for all products and services purchased through our website. Once an order or transaction has been completed, it is not eligible for return, exchange, or refund under any circumstances.

Non-Refundable Items & Services

All digital downloads, online courses, and digital media access
Physical merchandise and promotional products
Event tickets, subscriptions, or service bookings

Order Cancellations

Because processing begins immediately upon order placement, orders cannot be canceled, altered, or refunded once submitted.

Damaged or Defective Physical Items

If you receive a physical product that arrives damaged or defective, please contact us within 7 business days of receiving your shipment. Include your order number, a brief description of the issue, and clear photos of the damaged item and packaging so our team can evaluate the issue.

Contact Us

If you have any questions or concerns regarding our Return Policy, please reach out to us using the contact details below:

Email: connect@genevalentino.com
Phone: (850) 805-6448
Website: genevalentino.com